How to: Using the Dr Northern Utility

Summary

The Dr Northern tool collects system information (system logs, etc.) and information about the NSS configuration (policies configured, trace files, etc.). This information is extremely useful in processing support cases and is almost always requested earlier in the case investigation process.

If you are using NSS 9.5 SR1 (9.50.17843.1402) or later Dr. Northern is part of the installation package. It is then located in the following path <Installation directory>\NORTHERN\Storage Suite\Tools\DoctorNorthernForNSS.

If you have an earlier version of NSS it is necessary to download the utility. Your case owner can provide you with a download link, upon request.

Instructions

Run the utility as an administrator on the server where you are experiencing the unexpected behaviour. The data will be collected in a folder with default name NorthernSupportData_HOSTNAME_YYYY-MM-DD. Once the data has been collected, please compress this output folder.

To deliver the compressed folder to Northern Technical Support, please visit https://www.hightail.com/u/Northern-Support. It is recommend that the case number is added to the ‘subject’ field when uploading the Dr Northern output.

Note that all Dr. Northern output is stored in open formats, so you can review what information is being sent and remove/obfuscate any data that is sensitive for your organization.

Step-by-step Procedure

1. Navigate to the directory where Dr Northern is located and run the utility as an administrator.

Run as administrator

2. The Dr Northern wizard is prompted. Click on 'Next' to proceed.

Step 1

3. Read the terms of agreement and click on 'I Agree'.

Step 2

4. Select the appropriate output path and start the tool by clicking 'Start'.

Step 3

4. Verify that the data gather was successful and then click on 'Finish'.

Step 4

5. Navigate to the Dr Northern output folder specified in the previous step and compress it to a .zip/.rar-file.

6. Send the compressed Dr Northern output to Northern Technical Support by uploading it to https://www.hightail.com/u/Northern-Support. Enter the assigned case number as the subject field.

Confirm Results

The assigned case owner from Northern Technical support will confirm receipt of the Dr Northern files and use them in the course of the case investigation.

KB Article: 3058

Updated: 12/6/2016

  • Category
    • Usage
  • Affected versions
    • Northern Storage Suite 8.27
    • Northern Storage Suite 8.5
    • Northern Storage Suite 8.6
    • Northern Storage Suite 8.7
    • NSS 9.0
    • NSS 9.5
    • NSS 9.6
    • NSS 9.7
    • NSS 9.8

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